Your New Floor
Vanderhoff Floor Co. – Product, Process and Company Expectations
• All wood flooring requires climate control. Please allow the wood to acclimate to your normal living conditions (A/C in the summer, heat in the winter) for at least 24 hours prior to installation. Also, the entire installation, sand and finish process should be done in the same living conditions that you wish live in after the completion of your hardwood floors.
• Any wood floor is affected by changes in climate, especially changes in moisture levels. All floors will expand and contract with changes in season or drastic changes of the household temperature.
• Wood flooring is a natural product. No two pieces are alike. There will be variation in color, mineral streaks, filled knots and holes with unfinished, prefinished, engineered, stained and natural floors.
• With unfinished products, the highest grade of wood will have the least amount of variation in color, knots and mineral streaks but not the absence of them.
• All prefinished products come with a beveled edge.
• A butt-joint with a height of a credit card is within the tolerance of industry standards.
• The manufacturers’ warranties on prefinished products are very limited and you, the client, are responsible for reading through the warranty information provided with the product.
• All scheduling with the Vanderhoff Floor Company is subject to change due to unforeseen circumstances that may arise. It is very common for jobs to take longer than expected in this industry. We appreciate your patience as we try to give our full attention to the current jobs at hand, as you will be given the same attention.
• It is the responsibility of the client to remove all furniture from the appropriate areas. This includes appliances as well. The Vanderhoff Floor Company is not insured or trained to move furniture professionally nor do we have the proper equipment to do so. Should the occasion arise when we have to move furniture, charges will be incurred and no liability will be assumed by the Vanderhoff Floor Company.
• It is the responsibility of the client to take any precautionary measures needed to prevent dust from entering other areas throughout the house. The Vanderhoff Floor Company cannot be held responsible for inadequate dust containment. There will be dust (even with pre-finished products) so please be prepared.
• The Vanderhoff Floor Company does cut wood inside the house in the areas that are being installed. If this is unacceptable please communicate this prior to installation.
• If a key is left for the Vanderhoff Floor Company in any location both inside and out, it will be assumed that it is acceptable to return the key in the exact same manner that it was left unless otherwise noted by the client.
• We the Vanderhoff Floor Company guarantee the quality and craftsmanship of our work. If you are unsatisfied with anything related the quality of our work please let us know immediately so that we may insure your complete satisfaction.
Vanderhoff Floor Co. – Product, Process and Company Expectations
• All wood flooring requires climate control. Please allow the wood to acclimate to your normal living conditions (A/C in the summer, heat in the winter) for at least 24 hours prior to installation. Also, the entire installation, sand and finish process should be done in the same living conditions that you wish live in after the completion of your hardwood floors.
• Any wood floor is affected by changes in climate, especially changes in moisture levels. All floors will expand and contract with changes in season or drastic changes of the household temperature.
• Wood flooring is a natural product. No two pieces are alike. There will be variation in color, mineral streaks, filled knots and holes with unfinished, prefinished, engineered, stained and natural floors.
• With unfinished products, the highest grade of wood will have the least amount of variation in color, knots and mineral streaks but not the absence of them.
• All prefinished products come with a beveled edge.
• A butt-joint with a height of a credit card is within the tolerance of industry standards.
• The manufacturers’ warranties on prefinished products are very limited and you, the client, are responsible for reading through the warranty information provided with the product.
• All scheduling with the Vanderhoff Floor Company is subject to change due to unforeseen circumstances that may arise. It is very common for jobs to take longer than expected in this industry. We appreciate your patience as we try to give our full attention to the current jobs at hand, as you will be given the same attention.
• It is the responsibility of the client to remove all furniture from the appropriate areas. This includes appliances as well. The Vanderhoff Floor Company is not insured or trained to move furniture professionally nor do we have the proper equipment to do so. Should the occasion arise when we have to move furniture, charges will be incurred and no liability will be assumed by the Vanderhoff Floor Company.
• It is the responsibility of the client to take any precautionary measures needed to prevent dust from entering other areas throughout the house. The Vanderhoff Floor Company cannot be held responsible for inadequate dust containment. There will be dust (even with pre-finished products) so please be prepared.
• The Vanderhoff Floor Company does cut wood inside the house in the areas that are being installed. If this is unacceptable please communicate this prior to installation.
• If a key is left for the Vanderhoff Floor Company in any location both inside and out, it will be assumed that it is acceptable to return the key in the exact same manner that it was left unless otherwise noted by the client.
• We the Vanderhoff Floor Company guarantee the quality and craftsmanship of our work. If you are unsatisfied with anything related the quality of our work please let us know immediately so that we may insure your complete satisfaction.